DVLA Scam
Overview of the Scam(s)
Scammers contact individuals claiming to represent the DVLA, urging them to:
Verify driving licence details.
Claim a vehicle tax refund.
Address a failed vehicle tax payment.
These messages direct recipients to fraudulent websites or ask for sensitive details such as bank information. The DVLA has reported a significant rise in such scams, with a 603% increase in reported fraudulent communications to their contact centre in the three months leading up to September 2020 compared to 2019.
How the Scam Works
Initial Contact:
Scammers use emails, texts, or phone calls impersonating the DVLA.
Messages often highlight urgent issues, such as a failed tax payment or an offer for a refund.
Phishing Tactics:
Recipients are asked to click on a link or call a number to resolve the issue.
Links lead to fake websites that collect sensitive personal or financial information.
Exploitation:
Stolen details may be used for identity theft, unauthorized financial transactions, or further scams.
How to Prevent This Scam in the Future
Recognize Legitimate Communications:
DVLA will never ask for bank details over email or text.
Official DVLA information is only available on GOV.UK.
Verify Sources:
Avoid websites offering to connect to DVLA’s contact centre.
Always check that contact details come directly from GOV.UK.
Practice Safe Online Habits:
Never share images of your driving licence or vehicle documents online.
Do not provide personal data or bank details via unsolicited emails, texts, or calls.
Stay Vigilant:
Forward suspicious emails to report@phishing.gov.uk.
Forward suspicious text messages to 7726 to alert your network provider.
How to Report the Scam
To the National Cyber Security Centre (NCSC):
Report fraudulent emails to report@phishing.gov.uk.
Forward suspicious texts to 7726 for free.
To Action Fraud:
Call 0300 123 2040 (Monday to Friday, 8 am to 8 pm).
Use the online reporting tool available 24/7 on the Action Fraud website.
What to Do if You Fell Victim to the Scam
Secure Your Finances:
Contact your bank immediately to report unauthorized transactions.
Cancel compromised cards and request replacements.
Change Account Credentials:
Update passwords for online accounts, especially those linked to sensitive information.
Use a password manager to generate strong, unique passwords.
Monitor Your Accounts:
Regularly check bank statements and credit reports for suspicious activity.
Report the Incident:
Notify Action Fraud and provide details about the scam.
Inform your local police if significant financial loss or identity theft has occurred.
Spread Awareness:
Share your experience to alert others about the scam.